Refund policy

Née Belle Hair Products Canada

Refund Policy

We want you to love your Née Belle products. If something isn't right, here's how our returns and
refunds process works.
30-Day Return Window
You have 30 days from the date of delivery to request a return or exchange. Unfortunately, we can't
offer a refund or exchange after 30 days have passed.
Condition Requirements
To be eligible for a return, your item must be:
l Unused and in the same condition that you received it
l At least 80% full if the product has been opened (we understand you need to try it, but heavily used
products cannot be returned)
l In its original packaging
l Accompanied by proof of purchase (order number or receipt)
For hygiene and safety reasons, we're unable to accept returns on products that have been
significantly used, tampered with, or damaged after delivery through no fault of ours.
How to Start a Return
1 Email us at neebellecanada@gmail.com with your order number and the reason for your return.
2 We'll confirm your eligibility and provide instructions for sending the item back.
3 Pack the item securely with your proof of purchase and ship it to the address provided.
Customers are responsible for return shipping costs unless the item arrived damaged or defective, in
which case we'll cover the cost.
Refund Timeline
Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund. If
approved, your refund will be processed to your original method of payment within 5-10 business
days. Please note it may take additional time for your bank or credit card company to post the refund
to your account.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 7 days of delivery with photos
of the item so we can make it right as quickly as possible.
Questions?
If you have any questions about our refund policy, reach out to us at neebellecanada@gmail.com.