First, make sure that you are not allergic to any ingredient. Otherwise, look for products without harmful chemicals. Look at the label on Née Belle Hair Products’™ packaging to be informed about our ingredients: all our products are formulated with high quality and natural ingredients to nurture your hair and scalp.

Are your products safe for color-treated hair?

Yes — our formulas are free of the harsh sulfates that tend to strip color-treated hair, so they're gentle on dyed, bleached, or chemically treated hair. As with any new product, we recommend a small patch or strand test first if your hair has been recently colored.

How often should I use the Hair Infusion Oil?

You can use it daily or as needed — morning, night, or as a pre-wash treatment. Warm a few drops between your palms, massage into the scalp for 1–2 minutes, then work any remaining oil through the lengths and ends.

At this time we only ship within Canada and U.S. We're hoping to expand shipping further in the future, so check back for updates.

What's your return/refund policy?

We accept returns of new, unused items in their original condition within 30 days of delivery. See our full Refund Policy for details on eligibility and how to start a return.

Are your products cruelty-free / vegan?

We haven't completed formal cruelty-free or vegan certification yet, so we're not able to make that claim officially. Our focus has always been on natural, plant-based ingredients — if this matters for your routine, feel free to reach out and ask about a specific product.

Can I use these products on children's hair?

Yes, our gentle, natural formulas are generally safe for children's hair. As always, we recommend doing a small patch test first, especially for younger or more sensitive scalps.

How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking link. You can also check your order status anytime by logging into your account or using the order lookup on our site.

Do you offer bundle discounts?

Yes! Our product bundles are priced below buying each item separately — savings currently range from about 8–22% depending on the kit.